管理员工表现(哈佛商业评论系列) HBE: MANAGING EMPLOYEE PERFORMANCE HAR 下载 网盘 kindle mobi 115盘 pdf pdb rtf

The New Manager’s Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Today’s competitive workplace demands that managers evaluate employee performance, and provide coaching. This book will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.

Introduction

1 GoaIs

Guides to Action

Goals Begin at the Top--Well, Almost

Goals Versus Activities

Characteristics of Effective Goals

Three Mistakes to Avoid

Get It on Paper

Four Steps to Accomplishing Goals

Summing Up

2 Motivation

The Not-So-Secret Ingredient of High Performance

Theories of Motivation

What About Rewards?

Practical Tips for Motivating

Summing Up

3 Monitoring Performance

Looking for What's Going Wrong and Right

Observe and Gather Data

Move from Observation to Discussion

Be an Active Listener

Ask the Right Questions

Form and Test Your Hypothesis

Summing Up

4 Closing Gaps and Improving Performance

The Basics of Coaching

Coaching Opportunities

Discussion and Agreement

Active Coaching

Follow-up

Summing Up

5 Becoming a Better Coach

Beyond the Basics

Conserve Time and Energy

Create the Right Climate

Avoid These Common Mistakes

The Challenge of Team Coaching

Summing Up

6 Formal Performance Appraisal

Improving Results Through Feedback

What Is It?

Eight Steps to Effective Appraisal

Two Problems to Avoid

Summing Up

7 Employee Development

Helping People Grow in Their Careers

Begin with the Employee

Develop a Plan

Basic Tactics for Employee Development

Summing Up

8 Intractable Performance Problems

Face Them Head-On

Diagnose the Problem

Confront Poor Performers

Handling C Performers

Is Burnout the Problem?

When All Else Fails

Summing Up

Epilogue: What Leaders Must Do

Appendix A: Useful Implementation Tools

Appendix B: Handling a Dismissal

Notes

Glossary

For Further Reading

Index

About the Subject Adviser

About the Writer

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书籍介绍

Book Description

The essence of management is learning how to achieve results through other people. Until you learn to make the most of people resources, your career and success will be limited. If you're an executive or manager, Performance Management can help you improve the effectiveness of your subordinates. And the more effective they are, the more carefree your work will become, and the more successful you'll be. Learn how to: set clear goals; motivate employees to do their best; prepare formal performance appraisals; and face people problems head on.

The New Manager's Guide and Mentor "The Harvard Business Essentials" series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Today's competitive workplace demands that managers evaluate employee performance, and provide coaching. This book will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.

Book Dimension

Height (mm) 233Width (mm) 154

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绩效管理:员工效能的测评与提高