生死攸关谈质量 QUALITY OR EISE 下载 网盘 kindle mobi 115盘 pdf pdb rtf

In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement" programs in America's private and public sectors. They note that organizations have shifted away "from a focus on technical aspects . . . to a focus on the complete interface between . . . a business and its customers." Their most interesting chapter compares the major U.S. quality gurus, including W. Edwards Deming and Joseph Juran, and profiles their Japanese disciples. The authors also subject the much-ballyhooed Baldrige Quality Award to some needed scrutiny. Several companies described (Motorola, Federal Express) have been treated elsewhere, and readers must wade through tedious recitations by top managers. However, a visit to Mount Edgecumbe High School in Alaska adds some perspective on the educational realm's quality movements. While general readers will gain a useful overview of the U.S. push to regain international competitiveness, there are few new revelations. An optional purchase for business collections.

Introduction

Building Good Ships

New Rules

Teachers and Sensei

What's Taught

The Workers Aren't the Problem

A Coach, Not a Dictator

The Baldrige Award

Government and Deficits

Students and Pipes

The Global Marketplace

What Now?

Conclusion

Appendix

Acknowledgments

Interview Subjects

Bibliography

Lloyd Dobyns and Clare Crawford-Mason have collaborated with Dr. W.Edwards Deming on the best-sellingtwenty-volume Deming Video Library.Dobyns, an award-winning journalist,held numerous anchor and reportingposts at NBC News. He lives in Garner,

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