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Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool – all designed to help you learn to navigate social situations more successfully.

Foreword

Acknowledgment

Preface

1 A Different Kind of “Smart”

Old Wine in New Bottles?

Going Beyond IQ

EI, SI, or Both?

From Toxic to Nourishing

Blind Spots, Lenses, and Filters

Social Halitosis, Flatulence, and Dandruff

The “Dilbert” Factor

Can We Become a Socially Smarter Species?

S P A C E :The Skills of Interaction

2 “S” Stands for Situational Awareness

Situational Dumbness and Numbness

Ballistic Podiatry: Making the Worst of a Situation

Reading the Social Context

What to Look For

The Proxemic Context

The Behavioral Context

The Semantic Context

Navigating Cultures and Subcultures

Codes of Conduct: Violate the Rules at Your Peril

Building the Skills of Situational Awareness

3 “P” Stands for Presence

Being There

Is Charisma Over-Rated?

Do Looks Matter?

Reading (and Shaping) the “Rules of Engagement”

The Ugly American Syndrome

More of You, Less of Me

A Case of Attitude

Building the Skills of Presence

4 “A” Stands for Authenticity

Take a Tip from Popeye

It’s a Beautiful Day in the SI Neighborhood

The Snap-On Smile: Can You Fake Sincerity?

Left-Handed Compliments

The Puppy Dog Syndrome

Narcissism: It’s Really All About Me

Head Games, Power Struggles, and Manipulation

Building the Skills of Authenticity

5 “C” Stands for Clarity

A Way with Words

Hoof-in-Mouth Disease: Sometimes Silence Works Best

Role-Speak and Real-Speak

Helicopter Language and Elevator Speeches

“Clean” Language and “Dirty” Language

Verbal Bludgeons

Taking a Brain for a Walk

The Power of Metaphor

E-Prime: the Language of Sanity

Building the Skills of Clarity

6 “E” Stands for Empathy

What Destroys Empathy?

What Builds Empathy?

The Platinum Rule

The Irony of Empathic Professions

L E A P S : Empathy by Design

Empathy in Four Minutes

Building the Skills of Empathy

7 Assessing and Developing SI

Assessing Your Interaction Skills

Self-Awareness: Seeing Yourself as Others See You

Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Loners

The Strength-Weakness Irony

Priorities for Improvement

8 SI in the World of Work: Some Reflections

The Real and Legal Consequences of Social Incompetence

Cultures of Conflict and Craziness

Hierarchies, Testosterone, and Gender Politics

Getting it Right at Work and Wrong at Home

The Diversity Puzzle

Ritual, Ceremony, and Celebration

Positive Politics: Getting Ahead with Your Value System Intact

9 SI in Charge: Thoughts on Developing Socially Intelligent Leaders

The S O B Factor

Executive Hubris: Its Costs and Consequences

Best Boss, Worst Boss

P O W E R : Where It Comes From, How to Get It

How the Worst Bastards on the Planet

Get and Keep Power

The Algebra of Influence

S P I C E : Leading When You’re Not In Charge

10 SI and Conflict: Thoughts About Getting Along

The Double Spiral of Conflict

Why Argue?

Crucial Conversations

Added Value Negotiating

Epilogue SI and the Next Generation: Who’s Teaching Our Kids?

Our Children Are Not Our Children

The (Only) Ten Basic News Stories

Anxiety Drives Attention

Breaking the Addiction to Television

The Buying of Our Babies

Video Games:The New Sandlot

Teachers, Parents, or Neither?

Belonging or Be Longing?

The S P A C E Solution for Schools

A Prescription for SI at Every Age

Index

About the Author

Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Se

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Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self–assessment tool – all designed to help you learn to navigate social situations more successfully.