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　　What questions do you ask in a job interview to effectively

understand your candidate? How do you motivate a team? And, it's

time for performance reviews! Sometimes it seems like being a

manager can be a sea of unanswered questions--how to calculate

Return on Investment or manage your stress level? Every Manager's

Desk Reference comes to the rescue! Packed with self-contained

sections of how-to's, this book can help you with everything from a

business presentation to running an effective meeting.

Introduction

1

Stress Management

The Toxic Workplace

Managing Office Stress

Stress at Home

Getting Sleep, Staying in Balance

Curbing Procrastination

The Stress of Information Overload

Taking the Stress Out of Travel

The Time/Money/Stress Connection

2

Time Management

Understanding Time Management

Shaping Your Future

Avoiding the Tyranny of the Urgent

Scheduling for Results

Getting Organized

Managing Your Desk and Office

Surviving Information Overload

Taming Technology

Keeping Interruptions to a Minimum

Multiplying Your Time Through Delegation

Avoiding the Time Traps

Managing Time on the Road

3

Getting Organized

Easy Organizing Basics

Finishing a Day's Work in Advance

Using High-Tech Tools and Software

Organizing Your Office

Managing Your Computer

Going on the Road

Working at Home

4

Motivating People

What Motivates People? Take Care of the Basics

Providing a Great Environment

Giving Them What They Need to Succeed

Go Team! Throw a Party! Give a Gift

Getting Out of the Office

Just Go Home! Recognizing Achievement

Involving People in Innovation

Providing Challenge

Share the Success! 5

Leadership

What Is Leadership? The Traits of a Leader

Leadership Styles

Communicating as a Leader

Successful Speeches and Presentations

Managing Performance

Improving Your Team

Worst Leadership Mistakes

Nonstandard Techniques

Avoiding Micromanagement

Transformational Leadership

Troubleshooting

Nurturing and Mentoring

Women in Leadership

Young or Minority Leaders

Where to Find Help

6

Organizational Management Basics

Organizing Your Staff

Managing Your Budget

Staying Focused Amidst Change

Streamlining Business-Specific Processes

7

Hiring Employees

Analyzing the Position

The Resume

References

Testing

8

Conducting a Job Interview

Interview Models

Structured Behavioral Interviewing: Part 1

Structured Behavioral Interviewing: Part 2

Controlling the Interview

Navigating the Legal Minefield

Active Listening Skills

Conducting the Interview

Critique and Fine-Tune

9

Improving Employee Performance and Development

Improving Performance

Encouraging Employee Development

Striving for Employee Satisfaction

Compensating Employees

10

Conducting Performance Appraisals

Improving Communication

Looking at Sample Questions

Three Approaches to Performance Appraisals

Preparing for the Meeting

The Meeting

Gaining Your Employees' Trust

Forging Agreements

Feedback Systems and Recognition Programs

You Can't Win 'Em All

Pulling It All Together

11

Effective Business Presentations

Become an Effective Speaker

Define the Central Message

Know Your Listeners

Energy for Effectiveness

Eye-Contact Communication

Gather Your Evidence

Organize Your Material

Create Successful Presentations

Interact with Audiences

Make It Simple

Banish Those Butterflies

Dealing With the Details

Ten-Point Presentation Primer

Handling Questions and Answers

One-to-One Presentations

Listening

Mastering the Media

Continuous Improvement

12

Creating Effective Visuals

Visual Aids

Presenting Your Visuals

13

Running Effective Meetings

Effective Meeting Basics

Types of Meetings

Is This Meeting Necessary? Planning Your Meeting

Strategically

The Importance of Environment

Preparation Time

The Mechanics of Facilitation

The Art of Facilitation

Pacing the Meeting

Creating Group Memory

Meeting Outcomes and Follow-Up

Handling Common Problems

Out of the Boardroom

Unusual Means to Create Successful Meetings

Meetings Without Meeting

14

Business Writing

Effective Business Writing Matters

Start with a Purpose in Mind

Framing Your Thinking

The Opening Is the "Bottom Line"

Give Your Reader Sufficient Background

Making Your Recommendations or Conclusions

Providing Rationale for Your Recommendation

Add Information as Needed

Specify What Should Happen Next

Outline Your Thinking

Writing Business Letters

Writing E-Mail

Writing a Presentation Document

Avoid the Grammar Minefield

Style Facilitates Effective Communication

15

Problem-Solving and Decision-Making

All Are Smarter Than One

Problem-Solving Overview

Problem-Solving Tools

Decision Methods and Implementation

16

Project Management

So You're Going to Manage a Project? What Makes a Good Project

Manager? What Do You Want to Accomplish? Laying Out Your Plan

Assembling Your Plan

Keeping Your Eye on the Budget

Gantt Charts

PERT/CPM Charts

Reporting Results

Choosing Project Management Software

A Sampling of Popular Programs

Multiple Bosses, Multiple Projects, Multiple Headaches

A Construction Mini-Case

Learning from Your Experience

17

Customer Service

Customer Service: What's It All About? Who Are Your Customers-and

What Do They Want? Your Only Competitive Advantage

Hiring a Service-Oriented Attitude

Keeping a Service-Oriented Attitude

What's Your Vision? What's Your Business? Meeting (and Exceeding)

Customer Expectations

Keeping Your Customers in the Driver's Seat: Part 1

Keeping Your Customers in the Driver's Seat: Part 2

Participative Management

Service Delivery Skills and Techniques

Handling Difficult Customers

Appendixes

Glossary

Management Resource List

Sample Interview Questions

Interview Evaluation Summary

The Speaker's Notebook

Reading Financial Statements

Index.

　　Dale Furtwengler (president of a business consulting firm

specializing in performance) on performance appraisals; Stephen

Windhaus (consultant for a marketing and planning firm), Janet

Bigham Bernstel (author and financial journalist) on getting

organized; George Kops (founder of Focus Communications) on

business presentations; Jeff Davidson (author of The Complete

Idiot's GuideA (R) to Time Management and The Complete Idiot's

GuideA (R) to Stress Management on time, stress management and

project management; Elizabeth O'Leary (Senior Editor in AOL's

newsroom) on leadership; Nancy Stevenson (author and corporate

manager) on motivating people; plus top authors on Business

Writing, Customer Service, Effective Meetings, Conducting a Job

Interview and more!

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书籍介绍

What questions do you ask in a job interview to effectively understand your candidate? How do you motivate a team? And, it's time for performance reviews! Sometimes it seems like being a manager can be a sea of unanswered questions--how to calculate Return on Investment or manage your stress level? Every Manager's Desk Reference comes to the rescue! Packed with self-contained sections of how-to's, this book can help you with everything from a business presentation to running an effective meeting.