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Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectat ions, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.

Table of Contents

Mentor's Message: Feedback as a path for learning, developing, and changing

Giving Feedback: The Basics

What is Feedback?

What feedback is not!

What feedback is

When to Give Feedback

Know when to step in

When feedback works and when it doesn't

How to Give Feedback Effectively

Establish a receptive work environment

Do your homework before a formal feedback session

Follow these five steps to facilitate a corrective feedback session

How to Receive Feedback Openly

Why do we feel defensive?

Open your mind to change

How to Manage Feedback Problems

Think Carefully about giving upward corrective feedback

Decide when feedback no longer works

Be patient when working with a noncommunicator

Handle volatile situation with care

Avoid giving inappropriate feedback

Tips and Tools

Tools for Giving Feedback

Test Yourself

Answers to test questions

To Learn More

Sources for Giving Feedback

Notes

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

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书籍介绍

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectat ions, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.